It feels more of a money making process now as opposed to a lovely relaxing guest experience which I found disappointing. Outside hot tubs lovely, again very busy with limited space unless you want to get really personable with a stranger. The spa area was very busy on both days, too busy & noisy, space in some of the experience rooms was limited to no existent as a result, changing room also very busy.
The spa car park was nearly full on arrival, I won’t go into the new layout as this is mentioned in previous reviews. This point was overheard being mentioned by other independent parties during the stay. During busy times why not consider having another room with concierge available? When you arrive you don’t want to wait around to be seen especially when many other day guests are being admitted. I visited with my daughter booking a spa suit during October half term, there was a delay on arrival as the concierge was admitting other guests.